Terms and Conditions

Delivery Information

Delivery time is 2-5 working dates.

Custom Made orders delivery time is 6 weeks.

Some jewellery is made to order so delivery can take up to six weeks, but we will endeavour to get orders out as quickly as we can.

Once your order has been dispatched, you will receive an email with your tracking number for the parcel.

If you need something sooner than these delivery times, or for a specific date, then please call us on 02077030115 and we will do everything we can to meet your deadline.

UK Delivery – Delivery costs £4 per order under £100.

Free delivery for orders over £100.

We use Royal Mail’s Special Delivery service so the item will arrive before 1pm the day after it is dispatched (notification via email) based on normal working days ie. not weekends or bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.

Packaging

All jewellery is packaged in Oro Facil branded box. Your jewellery will arrive in a plain unbranded padded envelope or box, with our company name and address sticker on the back.

Returns and Exchanges

If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 10 days after received the item (s). Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online, we do not offer refunds via our Elephant and Castle Store.

If you purchased your item in Elephant and Castle Store and would like to return it, we offer an exchange for another item or a gift voucher within 30 days of purchase. We do not offer a refund on shop bought items.

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size.

Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.
In the rare event that goods are delivered faulty or damaged please contact us as soon as possible on 02077030115 or email us (orofacilshop@gmail.com) so we can arrange a replacement or a refund. If the package you receive is damaged or open, please do not accept the delivery and contact us immediately.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 1 months after delivery. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.

Please return all items to:
Oro Facil
91-95 Newington Butts, Unit 7
London
SE1 6SF

Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the responsibility of the customer.

In the interests of Fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the item.

Gift Returns
If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value.
Please note that the above terms still apply to all exchange requests.

Cancellation Policy

If you wish to cancel an order placed online at orofacil.com please phone us on 02077030115
Please note that orders cannot be cancelled after they have been dispatched. If your order has been dispatched then we are unable to redirect it, so please follow our returns instructions in the Returns and Exchanges section upon receipt. Your original postage costs will be refunded along with the full cost of an item.
Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:
Customised pieces (pieces that have been altered from their original design shown online or personal and engraving designs.)

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch – this is when the Royal Mail classes items as being lost.

Items can be track by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Oro Facil cannot be held responsible for goods that are lost or delayed in transit.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. All prices are stated in British Pounds Sterling £GBP. If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.
We may from time to time offer promotional discount codes, these codes may only be applied to purchases of full-price items and predetermined amount of payment time. Cannot be used in conjunction with any other offer or discounts.

We currently accept the following methods of payment;

CREDIT CARDS
• MasterCard
• Visa

DEBIT CARDS
• Visa Debit
• Maestro
• Master Card
• Visa Electron

PAYPAL

BANK TRANSFER

Our prices include VAT at the standard UK rate.